TEST SMART Learning Centers – FAQs TEST SMART Score Guarantee – For Families What do I do if I miss my practice test? How do I login to Prepworks e-learning systems? What if I miss a class or need to reschedule? When can I expect to receive my schedule? What are your office hours and teaching times? When does TEST SMART offer virtual instruction? Does TEST SMART offer group classes? PREPWORKS – FAQs PREPWORKS Score Guarantee I forgot my login password. What do I do? Which devices, operating systems, and browser do you support? One of my lesson videos will not play. How can I fix it? I’m having trouble on my iPad. What can I do? Some images didn’t load. How can I fix this? When can I expect a response from a support ticket I entered?