I forgot my login password. What do I do?

To send a new password to your email address automatically, click this link.  Please note: Your new password will be sent to the email address set in your online profile. If you use this automatic password reset tool and do not receive a new password within 10 minutes, please check your spam folder.

If you do not receive a new password via email within 10-20 minutes, please enter a support ticket.

Which devices, operating systems, and browser do you support?

We support HTML5 and modern web standards, so other systems and devices may run. If your device or system is not on the list below, please let us know.

Plugins – We do not require any plug-ins for our coursework. PDF may be used for some supplemental material.

  1. Android System:
    • Android 4.1 – Most Current Version
    • Both Phone and Tablet versions are supported
  2. Android Browser:
    • Chrome 39 – Most Current Version
  3. Apple System:
    • MacOS 10.10 – Most Current Version
    • iOS 9 – Most Current Version
    • Both iPhone and iPad systems are supported
  4. Apple Browsers:
    • Apple Safari 8 – Most Current Version
    • Google Chrome 36 – Most Current Version
  5. Windows System:
    • Windows 8 – Most Current Version
  6. Windows Browsers:
    • Internet Explorer 10 – Most Current Version
    • Firefox 38 – Most Current Version
  7. Google Chromebook
    • All versions

One of my lesson videos will not play. How can I fix it?

Close Your Apps

Your iPad will always run slower if there are other Apps open in the background. We recommend closing any open Apps, along with clearing Safari History and Cache. This should alleviate the slow load times you experienced on your iPad. Click here for a few quick tips to speed up your iPad.

Adjust Your Settings

Sometimes a setting will get changed on an iPad that blocks services like Prepworks that require a login. Cookies need to be enabled for you to login. To read Apple’s article on checking and resetting security settings, click here.

Check and Clear Storage

Your iPad may be out of storage space, which will prevent logging in. To learn how to check and clear your iPad storage, visit Time’s article here.

I’m having trouble on my iPad. What can I do?

Close Your Apps

Your iPad will always run slower if there are other Apps open in the background. We recommend closing any open Apps, along with clearing Safari History and Cache. This should alleviate the slow load times you experienced on your iPad. Click here for a few quick tips to speed up your iPad.

Adjust Your Settings

Sometimes a setting will get changed on an iPad that blocks services like Prepworks that require a login. Cookies need to be enabled for you to login. To read Apple’s article on checking and resetting security settings, click here.

Check and Clear Storage

Your iPad may be out of storage space, which will prevent logging in. To learn how to check and clear your iPad storage, visit Time’s article here.

Some images didn’t load. How can I fix this?

Please refresh your page (Press Command-R on the Mac, Hold down “Ctrl” and “R” on the PC, or click the refresh arrow on the iPad to refresh your page and reload the images).

iPadInterface

 

Why this works: Sometimes a computer or device will drop it’s connection to the web momentarily, this is especially common when connecting via a wireless network. If this happens when you are loading a page, the page may only partially load, without images for example. A page refresh will fix this.

When can I expect a response from a support ticket I entered?

Our goal is to solve your problem as soon as possible! You may receive your response in a matter of minutes, or it may take us as long as the next business day.  You can email us anytime at support@prepworks.com.